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The Valley Reporter
P.O. Box 119
Waitsfield, VT 05673

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AT&T customer service poor

Dear Customers,

I want to personally apologize for any inconvenience that I might have caused last Tuesday, September 29, when I evicted the AT&T van from the Village Grocery. In the past, I was a Unicel dealer before AT&T purchased them and as many of you know the transition has been less than pleasant. 

As a dealer, I was supposed to be selling Unicel phones up until a certain date being told myself that the Unicel products would continue to work. As that date came closer I began to hear of more and more issues that Unicel customers were having so I decided to stop selling their product. I was misled into thinking that I would be able to return the new unused products if and when I became an AT&T dealer.

Thank goodness I did not do that. For over five months I have been dealing with a host of issues and answers that were not consistent from individuals with poor customer service skills. Finally in early August I was asked if the AT&T van could use our lot to park a vehicle there for a few hours. I told the woman politely that I have had quite a time with her company and that if she could resolve my above phone issues that I would be happy to have them here and she told me that she would take care of things. 

Imagine my surprise, when their van rolled into town that Tuesday morning hitting our gas sign, knocking off our moose antlers and parking themselves right by our free air tower! The AT&T van I found out was there to try and up-sell Unicel customers to the new AT&T service; however, the six to eight customers that I spoke to were there to complain about their poor AT&T service.  

I gave them until 1:30 p.m. to resolve my issue once and for all and at 1:30 p.m., unable and unwilling to meet me halfway, I asked them to leave. My grandmother once said that fool me once, shame on you, fool me twice, shame on me. It's a shame that our own Waitsfield Telecom is not in the cell phone business, I am sure that they could teach those big boys a thing or two about customer service and to treat people with decency.  If you are still having some AT&T issues I can only offer you these two contacts at AT&T to talk to as they did take the time to speak with me: Stacey Trudo at (802) 595-0127 and Mary Beth at (508) 271-8443. Good luck!

Troy Kingsbury lives in Waitsfield and owns and operates the Village Grocery.


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